booking information

frequently asked questions

Children

The Ottmanngut makes a charge of €10.00 per night for children between 0 and 4 years of age. We will be pleased to provide a baby bed. For children between 5 and 10 years of age we charge 50%, and for children between 11 and 16 years we charge 70% of the accommodation price.

Dogs

Well-behaved, house-trained dogs are welcome to stay with us. To avoid disturbing other guests, we would ask you where possible not to bring your four-legged friend into the breakfast room. We make a charge of €20.00 a night for dogs.

Booking

Once your reservation is confirmed we would ask you to make a prepayment of €40.00 per adult per night. Reservations will only be binding as from the date of receipt of said prepayment. We offer an early-bird discount of 5% on direct bookings of at least 3 nights made at least 120 days before the day of arrival. Where guests arrive by train or by bicycle we also offer a discount of 5% on direct bookings.

Cancellation

There is no right of withdrawal within the meaning of the consumer protection code. We nevertheless grant the following cancellation conditions: Cancellations made up to 21 days before arrival are free of charge. For cancellations made within 21 days of arrival, the prepayment will be retained as a cancellation fee. A charge of 80% of the accommodation price will be made for premature departures or late arrivals. In order to avoid possible cancellation fees, we offer cancellation protection in the form of a fixed fee of €5.00 per person per night. This cancellation protection fee is payable in addition to the prepayment and guarantees a full refund of the pre-payment sum in the event of cancellation. You are of course also free to take out your own European travel cancellation insurance.

Methods of payment

Settlement of prepayment sums (and cancellation protection as appropriate)

  • Make transfers payable to the following account: Ottmanngut KG des Martin Kirchlechner, bank: Raiffeisen Meran; branch: Goethestrasse 7;

IBAN: IT37 D081 3358 5920 0003 0101 484;

BIC/SWIFT: ICRAITRR3P0

  • Send us your credit card details and we will deduct the appropriate amount. For this purpose we need your credit card number and expiry date.

Arrival and Departure

On your arrival day your room will be ready for you at 15.00. If your not able to arrive before 19:00 we kindly ask you to let us know. On your departure day we kindly ask you to leave the room until 11:00.

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Infos & Services

Information about the hotel, its inclusive & optional services

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Our packages

We arrange special offers for you all year round according to season.

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